ALL OF YOU WHO DO NOT HAVE THE GAME UPDATE:
I was running around like a crazy person (Well, I guess I am one.) On August third trying to help all of you guys. To get the game update, GO TO THE AREA IN THE URGENT MISSIVE SECTION ABOUT THE NEW GAME UPDATE. GO TO THE NINTH OR THE ELEVENTH PAGE. Keith explained how to fix this problem. I had the same problem as you guys, but now I have it. Great game, it is. If you ever play Versus with Keith, be ready to loose. I was even using my level forty characters on my different account, and I temporarily defeated him, only, like one or twice. That was just luck. Hope this helps!