Amber was banned once before, but she told me on the SAMB Discord that she had two more strikes before permabanning and she understood what had caused her to get banned the first time for a week. She tried clicking the help button but it did absolutely nothing to my best of knowledge. We spent another hour of our time going through all of her posts and we found one that might cause a ban.
It said something along the lines of: "There was a guy with a KATANA.... etc." Personally, I don't see how that was harmful as I believe that the post was seeing how many SAMBers names she could fit into one sentence, but who am I to judge?
Personally, Keith, I think the banning should say something like "You were permanently banned from the forums by (insert admin/mod's name)".
I hope this helped. Amber, to my best of knowledge, is innnocent.